Understanding How POS Software Distribution Works

The design of this software program can be hosted locally, or it may be a cloud-based alternative. Hosted Locally, most conventional POS systems function on a PC with a Windows operating system. Each POS terminal is generally PC based while many POS solutions need a back office PC to the network and control the respective terminals at every shop. Cloud According, tablet-based POS systems do not need a PC based POS terminal or a back office PC. The back office operation is available from anywhere via an online connection.

POS hardware to get a retail application can have a credit card reader, pin pad, cash drawer, receipt printer, barcode or UPC scanner, integrated scale, fingerprint reader, change dispenser, and client display which are connected to the POS terminal or tablet. Enlite POS hardware to get a hospitality program can also include remote arrangement printers and or kitchen media screens to send the client’s food and drink orders to the kitchen and or bar preparation Locations

Each POS system has its own particular set of features and functions that change on a regular basis. It’s important that the end user verifies that all of the needed features and functions required to operate their business are contained in the chosen POS reseller program.

The programmer typically supplies software Support as an optional application or from the freelancer with the programmer backing up the reseller. It’s important to understand who’s supplying what degree of ongoing software support. Also, what are the prices for software support based on time of day and day of the week? What are the costs of a software service agreement and what’s included?

Hardware Support is managed by the hardware manufacturer, the programmer, the freelancer or a third party. The hardware support is either onsite or on a depot basis. Again, it’s important to know what is and is not included and at what price. Hardware support agreements are often available, and the prices are based on response time and coverage instances.

Software Upgrades are offered by the programmer and typically incorporate a limited time guarantee. A software update requirement based on function and feature enhancements or necessary system changes often happens once you’ve owned your system for a period. A good example would be the current updates necessary for credit card PCI compliance.

Some of these areas overlap and may be shared with both the programmer and resellers such as marketing and sales and training and programming. Sales and marketing might be dealt with by the programmer with their own sales force, or the item might be sold by authorised resellers. Sometimes, the developer will maintain a direct sales force in addition to authorised resellers to sell his or her system. Sometimes there may be numerous authorised resellers, and the programmer’s direct sales force all competing for the same accounts with the same solution. The same is true for training and programming; they may be managed by both the programmer and the reseller based on the circumstance and contract. Oftentimes training and programming are functions which are handled remotely.